"The Last Tough Customer"

The Last Tough Customer Ice Cream Shop

TLTC Titlecard

Season/Series: 16
Number in season: 6a
Original Airdate: Flag of the United States May 6, 2013[1]
Flag of the United Kingdom April 15, 2013[2]
Flag of Australia December 17, 2012[3]
Written by: P. Kevin Strader
Peter K. Hirsch
Storyboard by: Cilbur Rocha
"Read and Flumberghast"
"Brain's Chess Mess"
Read transcript

"The Last Tough Customer" is the first half of the sixth episode in the sixteenth season of Arthur.


The Tough Customers realize that it is time to quit bullying, but can Molly ever truly change her ways?[4]


A little red-haired girl is playing in the sandbox at the playground when two big kids come up to her and call her “Muffin Head” because she ties her hair in a bun. After a little more name-calling, the older boy stomps on the girl's sand castle and the bullies walk away. Another kid runs to the girl and asks if she is okay, but she yells for him to get lost. She unties her hair, climbs up the jungle gym, and begins to cry. The girl turns out to be Molly.

The Last Tough Customer

Binky tries to swipe Fern's pudding, but Mrs. MacGrady tells Binky to get his own (since they're free). Rattles calls Arthur names, but he and Buster grow bored and tell him to come back when they have new material. Slink threatens to throw a water balloon at George, but he uses reverse psychology and tricks Slink into hitting himself with the water balloon.

At the Ice Cream Shop, the Tough Customers eat frozen treats while they discuss their plans. Realizing that bullying isn't working anymore, they agree to re-brand and make a new image for themselves.

They start exercising at the park, calling themselves the “Buff Customers.” After George laughs at Rattles for being unable to break a stick, Molly tells him he looks like a coat rack and that he can't read. George runs away, crying, and even Binky admits Molly was a bit harsh.

Realizing they need professional help, they seek Muffy, who immediately requires that she receive 75% of any profits the new, re-branded Tough Customers will make. Failing to find the right outfits at Care to Ware, Muffy has Bailey custom tailor them at home. They have a photo-shoot in the Crosswire Mansion's library, and use the picture on a poster.

Outside the Ice Cream Shop, “MCTC” (“Muffy Crosswire's Tough Customers”) perform a song, except for Molly. Afterwards, Molly throws her costume on the ground and tells Muffy that she wants the old club back. Pushing Muffy out of her way, Molly walks away with James as Slink thinks of a new idea.

At the library, the "Shush Customers” demonstrate for Ms. Turner what they plan to do: shush anyone who makes too much noise in the library. However, they go overboard and shush anyone who even turns a page too loudly. They even do this in the story area, where talking is allowed. Molly tells them their idea was even worse than Muffy's. Molly tells Binky the reason she is so stuck on bullying is because she wants respect. Molly then leaves with James, calling the other Tough Customers “losers” on her way out.

In the playground once again, James tells Molly he wants a drink of water. He pushes Amanda out of the way and calls her a loser. Shocked at James' behaviour, Molly demands he explain himself. He says he's just doing what he sees her do, leaving Molly even more shocked. Molly tries to apologize to Amanda, but she angrily looks back, climbs the jungle gym, and begins to cry just like Molly did all those years ago. Molly tells James to apologize, and he agrees, so long as she apologizes to all those kids she had bullied.

Molly writes letters to George (and Wally), Muffy, and Binky explaining that she now wants to not just be respected, but liked. The Tough Customers reunite outside a Chickin Lickin'. Calling themselves the “Tough Consumers", they inform a customer about how unhealthy and overpriced the food is, and how the fast food restaurant underpays its workers.







  • In the Four Open Heart's song, they say "...a preteen's dream!". Though a preteen can be anyone below the age 13, it especially refers to one between the ages of 9 and 12.

Cultural references

  • Muffy dresses the Tough Customers in costumes like The Beatles' from their album Sgt. Pepper's Lonely Hearts Club Band. Binky dressed in sky blue as Paul McCartney, Rattles dressed in rose red as George Harrison, Slink dressed in hot pink as Ringo Starr, and Molly dressed in light green as John Lennon.
  • One pose during the photo shoot resembles the album cover Help! (album) by The Beatles.
  • Another pose during the photo shoot resembles the album cover Queen II by Queen.

Episode connections


  • Maryann can be seen in Molly's flashback.
  • Muffy's gasping sound clip is used when Molly gasps as her sand castle is being destroyed.

Production notes

Storyline analysis


Main article: The Last Tough Customer/Gallery